Reply from consumer care 10 December 2024

Hi there, Thank you for sharing your experience! We're thrilled to hear your skin has embraced our Redermic Retinol Anti-Ageing Cream Gel. La Roche-Posay considers percentages of select ingredients in our products proprietary. Whilst we don't have an exact percentage of retinol available, we can tell you that it's formulated in an ingredient balance that is well tolerated by sensitive skin, while being efficacious for anti-ageing purposes. It's fairly mild for this purpose, but you may want to introduce to your skin slowly, just to help it adjust to this ingredient if you're new to it. We hope this helps! Best wishes, La Roche-Posay AU/NZ

Reply from consumer care 15 October 2024

Hi Lou, Thanks for reaching out! If choosing to incorporate retinol into your routine, we suggest spacing out your initial applications, and seeing how your skin responds to the ingredient - usage frequency can be increased if tolerated. Unfortunately, we're unable to provide personal recommendations on our social channels. Please contact our Consumer Affairs helpline on 1300 101 411 (open 8am-5pm AEST, Mon to Sat), or email: [email protected] - be sure to keep an eye on your spam/junk folder for any missing responses. Alternatively, you can reach out to our team on Live Chat (8am-5pm AEST, Monday to Friday) via our website, look out for the orange tab on the side of your screen/device here: www.laroche-posay.com.au We hope this helps. La Roche-Posay AU/NZ

Reply from Consumer Care 04 March 2024

Hi there, Thanks for your message. We recommend you avoid the eye area. For the eyes we have our Redermic R Anti-Ageing Eye Cream which you may like to try. Best wishes, La Roche-Posay AU/NZ

Reply from Consumer Care 18 July 2023

Thank you for sharing your experience. Although some individuals may notice slight improvements after shortly commencing use, this will be skin dependent, and a longer term approach is advised. It may take up to 8 weeks to see noticeable changes, if used regularly. Please note, while all La Roche-Posay products are designed for sensitive skin, for specific skin concerns or conditions, we do recommend that you see your healthcare professional or dermatologist for further guidance regarding your situation. We hope this helps. Best wishes, La Roche-Posay

Reply from La Roche-Posay 30 January 2023

Thank you for reaching out. We're pleased to hear your skin's response to our Redermic Retinol Anti-Ageing Cream Gel! This retinol cream gel is to be applied to freshly cleansed skin, as a moisturiser, which helps to diminish wrinkles and age spots for a visibly smoother, more unified complexion. We hope this assists. Best wishes, La Roche-Posay AU/NZ

Reply from La Roche-Posay 27 January 2023

Thanks for reaching out and sharing your experience, Laurel! When using retinol, a long term approach is advised. Patience and consistency are key with our Redermic Retinol Anti-Ageing Gel Treatment, so ensure you follow your routine nightly for best results, as it can take up to 8 weeks to see noticeable changes, if used regularly. To ensure you retain these results, and continue to see an improvement in the appearance of fine lines and wrinkles, as well as your skin's texture and tone, ensure you maintain your skincare routine. Please note: daily broad-spectrum sun protection is essential, as it can assist with the prevention of premature ageing, and is especially important when using retinol products, due to an increase in UV sensitivity. We hope this helps! Best wishes, La Roche-Posay AU/NZ

Reply from La Roche-Posay AU/NZ 22 March 2021

Thank you for your feedback, Emma. We're so glad to hear your skin has been embracing the Redermic Retinol Gel Cream. We also have a serum product – the Retinol B3 Serum: bit.ly/RetinolB3serum Best wishes, La Roche-Posay AU/NZ

Reply from La Roche-Posay AU/NZ 25 August 2020

Hello Lorn, We are so sorry to hear of your experience. It is often a good idea to introduce ingredients such as retinol gradually, particularly if using for the first time. As La Roche-Posay is designed for sensitive skin, we take any reports which may relate to the safety of our products very seriously. Can you please contact our Consumer Affairs division to discuss at your earliest convenience? They will be able to help explore if you are experiencing a reaction or can continue use. For prompt assistance, you can contact our helpline on 1300 101 411 (open 7am-7pm AEST, Mon to Fri). We hope this helps! Best wishes, La Roche-Posay AU/NZ

Reply from La Roche-Posay AU/NZ 03 August 2020

Hi Lee, Thank you for your feedback. We're thrilled to hear you are a fan of our Redermic Retinol, and will pass on your packaging feedback. Best wishes, La Roche-Posay

Reply from La Roche-Posay AU/NZ 02 July 2020

We're delighted to hear your skin has embraced our Retinol Anti-Ageing Gel Treatment. Thank you for sharing your feedback!

Reply from La Roche-Posay AU/NZ 26 September 2019

Hello and thank you for your fantastic feedback on the Redermic Retinol Anti-Ageing Gel Treatment. We're delighted to hear your skin has embraced it! We hope you continue to explore and enjoy the La Roche-Posay range.

Reply from La Roche-Posay AU/NZ 09 August 2019

We are so pleased to hear you have noticed an improvement to your skin since using our Redermic R retinol cream. Thank you for sharing your feedback (and spreading the love)! Best wishes, La Roche-Posay

Reply from La Roche-Posay AU/NZ 14 May 2019

Thank you for your fantastic feedback! We're delighted to hear about the improvement you have noticed in your skin's texture and the reduced appearance of fine lines. Other anti-ageing products you might also want to look at include Redermic R Eyes, the Redermic C products which contain Vitamin C, and Hyalu B5 Serum and Moisturiser, containing Hyaluronic Acid. We hope you continue to enjoy your La Roche-Posay product journey!