Reply from consumer care 27 June 2024

Thank you so much for providing your feedback Alex. We're so sorry to hear your experience with the Redermic R Anti-Wrinkle Eye Cream hasn't been positive and we’ll be sure to pass this along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ

Reply from Consumer Care 10 December 2023

Hi there, Thank you for your feedback. We're so pleased you're a fan of our Redermic R Anti-Wrinkle Eye Cream, and will pass on your feedback regarding the packaging. Best wishes, La Roche-Posay AU/NZ

Reply from La Roche-Posay 10 August 2023

Hi Preet, Thank you for your feedback. We are so sorry to hear of your packaging issue, and suggest contacting our Consumer Affairs helpline on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) so a team member can assist you further. Alternatively, you can reach out to our team on Live Chat (Monday-Friday: 9am-5pm AEST) via our website, look out for the orange tab on the right side of your screen/device. Best wishes, La Roche-Posay AU/NZ

Reply from La Roche-Posay 07 July 2023

Thank you for reaching out. We appreciate your feedback regarding the packaging. We suggest contacting our Consumer Affairs helpline on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) so a team member can assist you further. Alternatively, you can reach out to our team on Live Chat (Monday-Friday: 9am-5pm AEST) via our website, look out for the orange tab on the side of your screen/device. Best wishes, La Roche-Posay AU/NZ

Reply from La Roche-Posay 23 June 2023

Thank you for sharing your positive experience with our Redermic R Anti-Wrinkle Eye Cream. We're pleased to hear you are a fan of the texture! With regard to seeing noticeable improvements, when using retinol, a long term approach is advised! Patience and consistency are key with our Retinol B3 Serum, so ensure you follow your routine nightly for best results, as it can take up to 8 weeks to see noticeable changes, if used regularly. Please also note: daily broad-spectrum sun protection is especially important when using retinol products, due to an increase in UV sensitivity. We hope this assists, and we look forward to hearing from you again! Best wishes, La Roche-Posay AU/NZ

Reply from La Roche-Posay 04 April 2023

Thank you for sharing your experience with our Redermic R Anti-Wrinkle Eye Cream! It's wonderful to hear you are enjoying the texture of the formula, and find it to be gentle around the sensitive eye area. While we're glad to hear you are noticing positive improvements in your skin, to ensure you retain these results and continue to see an improvement in the appearance of fine lines and wrinkles, as well as your skin's firmness and tone, ensure you maintain your nightly skincare routine. With retinol products, a long term approach is advised, and patience and consistency are key with our Redermic R Anti-Wrinkle Eye Cream, as it can take up to 8 weeks to see noticeable changes, if used regularly. Please note: daily broad-spectrum sun protection is especially important when using retinol products, due to an increase in UV sensitivity. We hope this assists, and we look forward to hearing from you again! Best wishes, La Roche-Posay AU/NZ

Reply from La Roche-Posay 06 December 2022

Thank you for sharing your experience with our Redermic R Anti-Wrinkle Eye Cream! We’re so happy to hear you're already noticing positive changes in your skin. Best wishes, La Roche-Posay AU/NZ

Reply from La Roche-Posay 18 November 2022

Thank you for sharing your fantastic feedback, Denni! We're thrilled to hear you've found a favourite in our Redermic R Anti-Ageing Eye Cream. We pride ourselves in creating products designed for sensitive skin so we’re pleased to hear you can rely on us to provide a non-irritating cream that is compatible with your sensitive eyes. We hope you can continue to enjoy our range! Best wishes, La Roche-Posay AU/NZ

Reply from La Roche-Posay AU/NZ 24 August 2021

Thank you for your feedback. We're sorry to hear these products did not meet your expectations. For best results, please note that consistent usage is recommended. Best wishes, La Roche-Posay AU/NZ

Reply from La Roche-Posay AU/NZ 22 March 2021

We're so sorry to hear of your situation, Elle. As La Roche-Posay is designed for sensitive skin, we take any reports which may relate to the safety of our products very seriously. Please may you contact our Consumer Affairs division to discuss at your earliest convenience. For prompt assistance, please contact our helpline on 1300 101 411 (open 7am-7pm AEST, Mon to Fri). Best wishes, La Roche-Posay AU/NZ

Reply from La Roche-Posay AU/NZ 13 October 2020

Hi Diana, We're so sorry to hear of your situation. La Roche-Posay is designed for sensitive skin so we take any reports which may relate to the safety of our products very seriously. Can you please contact our Consumer Affairs division to discuss at your earliest convenience? They will be able to help explore if you are experiencing a reaction. For prompt assistance, you can contact our helpline on 1300 101 411 (open 7am-7pm AEST, Mon to Fri). We hope this helps. Best wishes, La Roche-Posay AU/NZ

Reply from La Roche-Posay AU/NZ 10 June 2019

What a wonderful review! Thank you for taking the time to share your thoughts on Redermic R Eyes. We're so glad you've found the product that not only doesn't irritate your sensitive eyes, but has shown visible benefits. We hope you continue to enjoy exploring the La Roche-Posay range.