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EUROPEAN CUSTOMER SATISFACTION SURVEY

HELP US SHAPE THE FUTURE OF L'OREAL


Take our annual Customer Satisfaction Survey and tell us how we can improve your experience.


YOUR feedback DIRECTLY influences POSITIVE CHANGE

WHAT?

WHY?

The survey will cover:


OVERALL SATISFACTION

COMPETITION

SUPPLY CHAIN

CUSTOMER CARE

COMMERCIAL RELATIONSHIP

BUSINESS DEVELOPMENT

ONLINE ORDERING PLATFORM

To identify areas where we may fall short of your expectations


To help us better understand where we need to focus our energy for improvements


Your feedback will be used as the building blocks for our local and global 2027 roadmaps

HOW?

WHEN?

You will receive an email from IPSOS on behalf of L'Oreal:


[email protected]

03/09/2026


Please keep an eye out for the survey.

We value your opinions and hope to hear from you soon.

The survey should take a maximum of 15 minutes.

FREQUENTLY ASKED QUESTIONS

WHAT YOU SHOULD KNOW BEFORE TAKING THE SURVEY

3rd September - 9th October

HOW LONG SHOULD THE SURVEY TAKE?

We know your time is valuable. The survey should take no more than 15 minutes and takes place just once a year.

IS IT ANONYMOUS?

Yes! The survey is completely anonymous. However, if you would like a personal follow-up you have the option to include your contact details.

WHAT IS THE SURVEY ABOUT?

This is your chance to tell us what's working for you and what needs more work. Your feedback will help us to make the changes that make a difference.

I HAVEN'T RECEIVED THE SURVEY

We are sorry to hear this. Please check your Spam/Junk folder and if you still can't find it please contact our Customer Care Team via email:


[email protected]

I AM HAVING AN ISSUE WITH THE SURVEY

Not a problem, we are here to help! Please contact the Customer Care Team via email:


[email protected]

WHAT IF I ACCIDENTALLY CLOSE THE SURVEY BEFORE I HAVE FINISHED?

You can start and stop the survey at any time. Your progress is saved automatically, so you can start again where you left off. No need to finish it all on ine go.

ANY MORE QUESTIONS?

If you would like to discuss any topics in more detail, please contact our Customer Care Team via email:


[email protected]