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Ratings & Reviews
Dev23
51.771479538E12 19 February 2026
Good value
Awesome cleanser - cost effective and super gentle. Recommended.
Originaly posted on larocheposay-au.com
Reply from SkinCeuticals 19 February 2026
Thank you for sharing. We're delighted to hear your feedback! Best wishes, La Roche-Posay AU/NZ
Bindi
21.767743203E12 06 January 2026
Wipes off brown ?
Recently noticed this goes on green to freshly cleaned skin. As expected. But wipes off brown before moisturiser or foundation applied. Strange. Don’t know if this is normal or oxidising on contact with skin
Originaly posted on larocheposay-au.com
Miamcg
51.76955853E12 28 January 2026
Effective for redness and dry skin.
Love it. Visibly reduces my rosacea redness on nose and cheeks . Is actually a very nourishing moisturiser for my dry skin as well. It’s a light lotion consistency so I thought I’d need to add a rich emollient on top, but it’s surprisingly moisturising.
Originaly posted on larocheposay-au.com
Dissatisfied dry face
11.777248401E12 27 April 2026
Bring back the old formula.
The new version of Rosaliac AR is horrible. It gets clogged in any dry skin and has a very white residue, is not hydrating at all. The old formula Rosaliac AR intense was fantastic, very hydrating which lasted 2 days or more and felt extremely moisturising. Very disappointed with the change.
Originaly posted on larocheposay-au.com
ko.brien
41.758671181E12 23 September 2025
Awesome product... wasteful packaging.
I have been using this product for a year or so, I love everything about... except the packaging, so much waste! I don't wear makeup daily, but this tones down redness so much that it looks like I am wearing makeup. It would be much preferred if this came in a tube that I could cut the end off and scoop the rest of the product out.
Originaly posted on larocheposay-au.com
Colleen
11.770247606E12 04 February 2026
used this product for my red face and its terrible. leaves a chalky muk on my face and it flaky which looks terrible on my skin. it so expensive and a total waste of money... i shouldve look at the reviews before i bought it because others have had the same experience so it seems..
Originaly posted on larocheposay-au.com
gavinb
21.752315367E12 12 July 2025
Reduces redness reasonably, leaves white residue
I have red (rosacea) sensitive skin. This does help reduce the appearance of the redness, but it leaves a white residue in places.
Originaly posted on larocheposay-au.com
Toto48
11.767090017E12 30 December 2025
Won't be a returning customer for this one
So disappointed with this new version of the rosaliac moisturiser. Loved the previous one, but this one does anything but glide onto the skin and then leaves a chalky residue. I don't need to look ghostly white/green while having my skin feel so dry anyway. I will not be repurchasing this formula.
Originaly posted on larocheposay-au.com
Reply from consumer care 22 May 2025
Hi Toto, Thank you for taking the time to leave your honest feedback. We understand your experience hasn't been positive and we’ll be sure to pass your experience along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
Adalyn
11.777248495E12 27 April 2026
Disappointed with the new Rosaliac serum
I suffer from Rosacea and have been using the original Rosaliac AR Intense serum for many years. The last time I tried to purchase it I was informed that it had been discontinued and replaced by a similar product which I decided to try. Unfortunately there is no comparison between the two products. The original serum glided over my skin leaving it feel hydrated, soft and smooth, it was an amazing product. The new product feels chalky and heavy and my skin does not feel hydrated after application and after a couple of hours my skin feels flaky and dry. I'm trying to find another Company that has the same or similar product to the original serum as it was an amazing product.
Originaly posted on larocheposay-au.com
Reply from consumer care 19 February 2025
Thank you so much for providing your feedback, Adalyn. We're so sorry to hear your experience with the new formula hasn't been positive and we’ll be sure to pass this along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
MegD
11.738207809E12 30 January 2025
Waste of $ for rosacaea
Nope. I have rosacaea and the green tint is weird and unflattering on my Fitzpatrick type 3 skin. It also does nothing and is non existent by the end of the day. There are better products out there.
Originaly posted on larocheposay-au.com
KLeyl
51.750756558E12 24 June 2025
Love this product, it’s a life saver!
I can’t believe it has taken me most of my life to find a face cream that does not make me go bright red. This is the bomb and an absolutely beautiful cream to put on, it makes my face look fresh and normal, the cream isn’t greasy on your skin either. I no longer have to cover my face with concealer and foundation just to go out in public. Thank you.
Originaly posted on larocheposay-au.com
Reply from consumer care 12 November 2024
Hi Kleyl, We're so glad your skin has embraced our Toleriane AR Moisturiser. Thank you for taking the time to share your experience with us! Best wishes, La Roche-Posay AU/NZ
MisssyM
41.731397284E12 12 November 2024
Really does calm redness
I tried this for red, irritated skin, it is greenish in colour and thick when applied. Once it settles into the skin you can actually see within minutes how much the redness calms down. I didn't think I'd be able to apply makeup over the top but surprisingly it accepted the makeup well. My skin didn't feel tight or sore like it was before applying this. Pleased so far!
Originaly posted on larocheposay-au.com
Reply from consumer care 12 November 2024
Thanks for sharing your amazing feedbac, Missy. It’s great to hear our Toleriane AR Moisturiser pairs well with your makeup routine. Best wishes, La Roche-Posay AU/NZ
WritingViolet
51.731397587E12 12 November 2024
Happy tears!
This girl cried literal happy tears. I was desperate to find something that worked that didn't require steroids and prescriptions and finally, I took the plunge and bought this. I spent months reading reviews and let me tell you, this feels like magic. My flare up was particularly bad this past week and after one application the redness was down, the bumps were soothed and the heat was gone! I am so glad I bought this. I'm set now.
Originaly posted on larocheposay-au.com
Reply from consumer care 12 November 2024
Thank you for sharing your amazing feedback! We're thrilled to hear you've found a new favourite in our Toleriane AR Moisturiser. We hope you continue to see such positive results! Best wishes, La Roche-Posay AU/NZ
Jennlaamers
11.728962046E12 15 October 2024
Horrible
This is a concealer, is masks the redness of your skin like a foundation.
I’ve out this stuff on after a couple of hours grabbed a white towel, cleaned my face with water and the towel was a light brown just like when you clean off your foundation.
Im very disappointed with this product as they make it seem it will really help your skin. It does not it conceals your redness.
Originaly posted on larocheposay-au.com
Reply from consumer care 15 October 2024
Thank you so much for providing your feedback. We're so sorry to hear your experience with the formula hasn't been positive and we’ll be sure to pass this along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
Beckka
31.770694657E12 10 February 2026
Chalky texture.
Disappointed with this product. Feels and looks chalky. I love their product range and was excited to try this.
Originaly posted on larocheposay-au.com
Reply from consumer care 15 October 2024
Thank you so much for providing your feedback. We're so sorry to hear your experience with the formula hasn't been positive and we’ll be sure to pass this along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
MQld
21.726631115E12 18 September 2024
Not a fan of the texture of this cream
I don't like the feel of this cream. I do use all the other recommended ones for redness and love them. Love the Toleriane Ultra Dermallergo Hydrating Serum, Toleriane Overnight Moisturiser and Day Moisturiser and Cream Cleanser. Also use the Hyalu B5 Acid Serum (this can feel a little tacky but if you press it in to the skin as directed and not rub it into the skin - I find it works better). I also use the Mela B3 Serum at night. But like any layering of creams or serums - wait for it to dry before applying next round of creams/serums to face or neck.
Originaly posted on larocheposay-au.com
louie
31.726102486E12 12 September 2024
Great Product with terrible pump dispenser
Really love this incredible
product but the pump bottle is just horrible. Not sure if I can purchase this agin due to not being able to pump product out and wasting so much.
Please put into a tube or improve the pump. Very disappointed.
Originaly posted on larocheposay-au.com
Reply from consumer care 12 September 2024
Hello Louie, Thank you for your feedback. We're so pleased you're a fan of our Toleriane AR Moisturiser, and will pass on your feedback regarding the pump. Best wishes, La Roche-Posay AU/NZ
So sad
11.748693245E12 31 May 2025
It ruined my skin.
This product has actually ruined my skin and now my rosacea is back with a vengeance. The serum was amazing but this doesn’t compare and it is distressing - my skin is burning, dry, blistering and Iv stopped going out in public because it’s that bad. I can’t go to work without people asking what is wrong with my face, it is so upsetting. I feel almost suicidal, I am crying just writing this. I just want my normal skin back and this product ruined it. Bring back the serum.
Originaly posted on larocheposay-au.com
Reply from consumer care 13 August 2024
We're so sorry to hear of your experience, and appreciate you sharing your feedback. As La Roche-Posay is designed for sensitive skin, we take any reports which may relate to the safety of our products very seriously, and we would like to speak with you further to discuss at your earliest convenience. For prompt assistance, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat). Best wishes, La Roche-Posay AU/NZ
Sciencenerd78
11.721819516E12 24 July 2024
Please bring back the Rosaliac serum
This is a terrible replacement for the rosaliac serum. My rosacea has flared up badly since trying this product, when it was well managed before. Please bring back the serum!
Originaly posted on larocheposay-au.com
Reply from Consumer Care 10 April 2024
Hi there, We're so sorry to hear of your experience, and appreciate you sharing your feedback. As La Roche-Posay is designed for sensitive skin, we would like to speak with you further to discuss at your earliest convenience. Our Customer Care team can be reached on 1300 101 411 (open 8am-5pm AEST, Mon-Sat). Best wishes, La Roche-Posay AU/NZ
LPoll
11.712552218E12 08 April 2024
No longer soothing
I bought this a month ago thinking it was the original serum. However it’s horrible, it made my inflamed skin worse. I don’t understand how this is an improvement? The original serum was literally the only thing that would calm my skin. This is now like every other product that claims to work, but doesn’t. Please bring back the previous product.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 08 April 2024
Thank you so much for providing your feedback. We're so sorry to hear your experience with the new formula hasn't been positive and we’ll be sure to pass this along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
JacoleT
11.71046406E12 15 March 2024
Not great
It feels like you’re putting green sunscreen on your face , the green does cover a little bit of redness but it makes your face look worse because it doesn’t sink in to your skin. If you have dry patches of skin it sticks to it and looks horrible . Doesn’t feel moisturising at all .
Originaly posted on larocheposay-au.com
Reply from Consumer Care 15 March 2024
Hi there, Thank you for taking the time to leave your honest feedback. We're sorry to hear your experience hasn't been positive and we’ll be sure to pass your experience along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
Jazz
11.710463741E12 15 March 2024
Terrible upgrade
The serum was amazing. This new upgrade is like smearing a green mud mask on your face. It's not moisturising and feels awful. Please bring back the serum.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 15 March 2024
Hi Jazz, Thank you so much for providing your feedback. We're so sorry to hear your experience with the new formula hasn't been positive and we’ll be sure to pass this along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
TrudiB
11.721819709E12 24 July 2024
Disappointed
Please bring back the original Rosaliac intensive serum, which is an marvellous product. Application of the new product, the Toleriane Rosaliac AR visible redness reducing moisturiser results in lumpy, chalky flakiness. I am so sad that I am being forced to look at other companies products to calm my rosacea induced redness. New users beware
Originaly posted on larocheposay-au.com
Reply from Consumer Care 06 March 2024
Hi Trudi, Thank you for taking the time to leave your honest feedback. We're sorry to hear your experience hasn't been positive and we’ll be sure to pass your experience along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
Bad rosacea sufferer
51.709523916E12 04 March 2024
Nothing compares
I love this product. I finally have something that actually hides my redness, calms my skin, gently hydrates and doesn't cause breakouts!!! Never go away
Originaly posted on larocheposay-au.com
Reply from Consumer Care 04 March 2024
Hi there, We're so pleased to hear your feedback for our Toleriane Rosaliac AR Moisturiser. Thank you for sharing! Best wishes, La Roche-Posay AU/NZ
Javi
11.708519551E12 21 February 2024
Worst formula ever
The original version used to be so good. The new version it’s terrible. Doesn't matter how much you prepare your skin before or not using nothing and just the cream. The cream gets your skin looking white caked. I tried with the thermal water first but still the same. If you want to look like you have chalk in your face go for it. There is other French brands who make it better for Rosacea’s.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 21 February 2024
Hi there, Thank you so much for providing your feedback. We're so sorry to hear your experience with the new formula hasn't been positive and we’ll be sure to pass this along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
Den20
11.708488891E12 21 February 2024
Dissatisfied and disappointed
This is nothing like it's predecessor serum. It's not soothing and not hydrating at all. Makes my skin feel dry and it doesn't help at all with calming the redness like the serum did. Both dermatologists I have seen are shocked and can't understand why the serum was discontinued as that was their number 1 product they advised patients to use. Also several pharmacies I went to trying to buy what was left of the serum were also in disbelief it has been discontinued.
This new replacement AR moisturiser is a total waste of money.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 21 February 2024
Hi there, Thank you so much for providing your feedback. We're so sorry to hear your experience with the new formula hasn't been positive and we’ll be sure to pass this along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
Laura24
11.707112566E12 05 February 2024
Bring back the old formula
I am so upset they have stopped the previous product. This product has caused havoc on my skin it’s never looked so bad. The previous product was unbelievable I don’t know what to do..I am ashamed to go outside.
Originaly posted on larocheposay-au.com
Reply from consumer care 05 February 2024
We're so sorry to hear of your experience, and appreciate you sharing your feedback, Laura. As La Roche-Posay is designed for sensitive skin, we take any reports which may relate to the safety of our products very seriously, and we would like to speak with you further to discuss at your earliest convenience. For prompt assistance, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat). Best wishes, La Roche-Posay AU/NZ
Lisa red-faced
11.706149691E12 25 January 2024
Very disappointing
This new "improved formula" is horrendous and doesn't work! It leaves a chalky marks if not really worked into the skin! Bring back they serum.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 25 January 2024
Hi Lisa, Thank you for taking the time to leave your honest feedback. We're sorry to hear your experience hasn't been positive and we’ll be sure to pass your experience along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
Kat4
21.706050281E12 23 January 2024
Bring back the Serum
Very disappointed to see that La Roche- Posay has dropped the serum, it was such a great product and it helped with my Rosacea - my skin glowed. Now I feel like I'm wearing a green mask with the rosaliac ar. Please bring back the serum.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 23 January 2024
Hi there, Thank you for taking the time to leave your honest feedback. We're sorry to hear your experience hasn't been positive and we’ll be sure to pass your experience along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
Jazzy78
11.705579187E12 18 January 2024
Terrible change of formula
The serum was amazing. This new "upgrade" is just awful. It's not at all moisturising and leaves a clay like look on your face. I can not wear it under makeup as it makes me look like a clown as well as not blending at all. I'm so disappointed in the product change
Originaly posted on larocheposay-au.com
Reply from Consumer Care 09 January 2024
Thank you for taking the time to leave your honest feedback. We're sorry to hear your experience hasn't been positive and we’ll be sure to pass your experience along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
Jazzy
11.705579218E12 18 January 2024
Terrible product
I am so disappointed the serum has been discontinued. I have rosacea and my skin needs nourishment. I was able to use the serum under a rich moisturiser as my daily routine. This product is a thick green awful paste that does not blend well and is not at all moisturising. I now have to give up on rosaliac and find a better product elsewhere.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 26 December 2023
Thank you for taking the time to leave your honest feedback. We're sorry to hear your experience hasn't been positive and we’ll be sure to pass your experience along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
GinaB
21.703634295E12 26 December 2023
An unworthy replacement
I had purchased the original serum a few times over the past 2 years for my teenage daughter. At the time she suffered from sensitivity and redness around her mouth and chin. The serum was a game changer for her and she loved it.
Her skin has flared up again after about 6 months. I purchased assuming it was the same product. She was very disappointed and told me to not buy it again. 14yo said it doesn't rub in and you can see a green tinge on her skin, like a bad camouflage. May be able to cover with makeup but she doesn't wear any. Also seems to provides no actual benefit to reducing redness, just covers it.
Sadly she is now putting up with sore red skin until we can find a replacement product that does the same wonders as your original serum.
I am sure the new product may work for some but from the reviews of the original, that worked for everyone. Why not offer both options?
Originaly posted on larocheposay-au.com
Reply from Consumer Care 26 December 2023
Thank you so much for providing your feedback. We're so sorry to hear your daughter's experience with the new formula hasn't been positive and we’ll be sure to pass this along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
Soooz
11.703633793E12 26 December 2023
ROSALIAC AR
Ghastly. I have been using Rosaliac for years and loved it. I dont understand why they have changed it to be now a green colour instead of nice tan brown. When I put it on I looked like a corpse. Realy angry I spent a lot of money on this bottle without realising the formula had changed. I want a refund!
Originaly posted on larocheposay-au.com
Reply from Consumer Care 26 December 2023
Hi there, Thank you for your feedback. We are sorry to hear of your experience. Our Consumer Care team would like the opportunity to discuss your experience with you further. Please give them a call on our helpline on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) at your earliest convenience. Best wishes, La Roche-Posay AU/NZ
Msgoldenhair
11.702860796E12 18 December 2023
This is very different to Rosaliac Intense
This is more like a redness corrector than a serum. I’m not convinced my skin even likes it but will persevere for the time being. Please bring back the old formulation which was much more nourishing and protective.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 18 December 2023
Hi there, Thank you so much for providing your feedback. We’ll be sure to pass your experience along to the wider team. Best wishes, La Roche-Posay AU/NZ
Ginny
11.702860746E12 18 December 2023
Rosalia AR
They’ve changed the product from a serum to a moisturiser & it’s just awful. I look like a clown when I wear it. I’ve used the serum for years & it worked. Won’t be buying this again.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 18 December 2023
Hi Ginny, Thank you so much for providing your feedback. We're sorry to hear your experience with the new formula hasn't been positive and we’ll be sure to pass your experience along to the wider team. Best wishes, La Roche-Posay AU/NZ
Lucy's Review
11.701734476E12 05 December 2023
Bring back AR Intense - this product is AWFUL
I wish I'd never purchased this new product (Toleraine Rosaliac AR Moisturiser for Anti-Redness) - which is absolutely **not** a replacement for the previous product which had been a recommendation of my doctor (Rosaliac AR Intense). I've had the same issues as others have mentioned, so I'm not going to bother duplicating their comments here.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 05 December 2023
Hi Lucy, Thanks for sharing your honest feedback, we’re sorry to hear of your disappointment. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
Audrey87
11.699487867E12 08 November 2023
Wanted to love it ):
I am a huge lover of La Roche Posay products. Recently I have been suffering from rosacea flare up's and I have been desperate to get my skin under control. I had high hopes for this product but was underwhelmed. The product did feel good when applying it, and provided some redness coverage. However, not even within five minutes it started to pill and just look awful on the skin. I thought maybe this was because no other products should be on the skin and I had applied it over my sunscreen in the middle of the day, but the same thing happened when I gave it another try at night with clean skin. I also felt no difference in skin hydration, if anything my skin felt worse after having this product on for a couple hours. Will not be buying again unless the formula changes. I really hate to leave a bad review but don't want anyone else desperate for redness relief to waste their money.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 08 November 2023
Hi there, We are so sorry to hear you have not enjoyed using our Toleriane Rosaliac AR Moisturiser for Anti-Redness. We truly value our loyal customers like yourselves so feedback like this is really important to use and is taken into account when making future products. Best wishes, La Roche-Posay AU/NZ
Nicole4121
11.703322265E12 23 December 2023
Why did you change a favourite?
Hi team - you give the same response to all the people who have been using this for years. Please tell us why you changed the formula? My dermatologist originally recommended this brand as it was sensitive but powerful formulas. The intense was literally the only formula that treated my Roscea. Why are you changing the products to be more cosmetic when theres a popular market already? Please don't give the generic response on what the new formula is, and please provide the reason for the change.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 09 November 2023
Hi there, Thank you so much for reaching out to us and sharing your valuable feedback, we hear your concerns. Our Rosaliac AR Intense Anti-Redness Serum was reformulated and renamed to our new Toleriane Rosaliac AR Moisturiser. It has been done so as it now includes Sphingobioma - a post-biotic ingredient which rebalances the skin microbiome, supports the skin moisture barrier, and assists with reducing visible redness. Along with Neurosensine, this anti-redness moisturiser, also helps with addressing feelings of skin sensitivity. Our team of product experts would be happy to assist you further with your enquiry and are available on 1300 101 411 (Monday – Saturday 8am–5pm AEST), via email at [email protected], or Live Chat on our site here - look for the orange tab on the side of your screen/device. We appreciate your feedback and will pass this on to the team. Best wishes, La Roche-Posay AU/NZ
Rosaceatype2malesydney
11.703322271E12 23 December 2023
This cream is horrible
I bought this in absence of the Rosaliac AR Intense cream which seems to be discontinued (?). It's a green colour that doesn't absorb into the skin, but just sits on the skin as a layer. Leaves my skin irritated and just as dry as no cream. It then rubs off as a thick creamy paste.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 08 November 2023
Hi there, We're sorry to hear of your experience, and appreciate you sharing your feedback. As La Roche-Posay is designed for sensitive skin, we would like to speak with you further to discuss at your earliest convenience. Our Customer Care team can be reached on 1300 101 411 (open 8am-5pm AEST, Mon-Sat). Best wishes, La Roche-Posay AU/NZ
Pauline
41.697673743E12 19 October 2023
New to using La Roche Posay products
I really like this redness reducing moisturiser. I like the green tinge and the lightness of the product that spreads easily without dragging at my skin. The only negative I have is that it does not have any SPF sun protection which means I need to use yet another lotion over the top. Please consider adding sun protection to this product 😊 I would have rated higher if it included sun protection.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 19 October 2023
Hi there, Thank you for your review and sharing your feedback with us. We are pleased to hear you are a fan of our Toleriane Rosaliac AR Moisturiser for Anti-Redness. We will pass your recommendation to add SPF on to the team. Best wishes, La Roche-Posay AU/NZ
Tahlia
11.698226811E12 25 October 2023
Please bring back old formula
After years of success with rosalic intense I was shocked to see a replacement which does not compare to the old formula. Please bring it back. The older product changed my life after suffering
from redness on my forehead for years.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 19 October 2023
Hi there, Thank you for your honest feedback. We will pass this on to the team. Our Rosaliac AR Intense Anti-Redness Serum was recently reformulated and renamed to our new Toleriane Rosaliac AR Moisturiser. Whilst still designed to help visibly reduce the appearance of skin redness, the formula is now powered by Sphingobioma - a post-biotic ingredient which rebalances the skin microbiome, supports the skin moisture barrier, and assists with reducing visible redness. Along with Neurosensine, this anti-redness moisturiser, also helps with addressing feelings of skin sensitivity. Best wishes, La Roche-Posay AU/NZ
shamsy
11.69822687E12 25 October 2023
Bring back the serum!
This is not at all a replacement for the rosaliac AR intense serum, which was the best product I ever used for my sensitive skin and redness. The current product is not at all similar to the serum and I’m so disappointed it was discontinued
Originaly posted on larocheposay-au.com
Reply from Consumer Care 11 October 2023
Hi there, Thank you for your honest feedback. Our Rosaliac AR Intense Anti-Redness Serum was recently reformulated and renamed to our new Toleriane Rosaliac AR Moisturiser. Whilst still designed to help visibly reduce the appearance of skin redness, the formula is now powered by Sphingobioma - a post-biotic ingredient which rebalances the skin microbiome, supports the skin moisture barrier, and assists with reducing visible redness. Along with Neurosensine, this anti-redness moisturiser, also helps with addressing feelings of skin sensitivity. Once again, we appreciate your feedback and will pass this on to the team. Best wishes, La Roche-Posay AU/NZ
MCbrunny
11.698226877E12 25 October 2023
So disappointed
I have been using the Rosaliac serum for years and love it! I recently went to repurchase and discovered it has been replaced with this, which I purchased but have discovered I am allergic to it. So disappointed it has been reformulated.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 11 October 2023
Hi there, We're so sorry to hear of your experience, and appreciate you sharing your feedback. As La Roche-Posay is designed for sensitive skin, we would like to speak with you further to discuss at your earliest convenience. Our Customer Care team can be reached on 1300 101 411 (open 8am-5pm AEST, Mon-Sat). Best wishes, La Roche-Posay AU/NZ
SensitiveSkinalways
11.696382176E12 04 October 2023
Made rosacea worse
This caused my skin to itch so badly that i had to wash it off. Gave it another go the next day and within minutes my rosacea got worse. The product did not absorb into the skin instead leaving a residue.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 04 October 2023
Hi there, We're so sorry to hear of your experience, and appreciate you sharing your feedback. As La Roche-Posay is designed for sensitive skin, we would like to speak with you further to discuss at your earliest convenience. Our Customer Care team can be reached on 1300 101 411 (open 8am-5pm AEST, Mon-Sat). Best wishes, La Roche-Posay AU/NZ
SensitiveSally
11.6950853E12 19 September 2023
Nothing like the past Rosaliac
The last Rosaliac did wonders for my red skin. This new face cream leaves an awful residue type of feeling on your skin. I don't want a green filmy layer to cover up my redness. I want a cream that actually maintains my sensitive skin colour naturally. Please bring back the old formula.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 19 September 2023
Hi there, Thank you for reaching out and sharing your feedback on our Toleriane Rosaliac AR Moisturiser for Anti-Redness. Our Rosaliac AR Intense Anti-Redness Serum has recently been reformulated and renamed to our new Toleriane Rosaliac AR Moisturiser. Whilst still designed to help visibly reduce the appearance of skin redness, the formula is now powered by Sphingobioma - a post-biotic ingredient which rebalances the skin microbiome, supports the skin moisture barrier, and assists with reducing visible redness. Along with Neurosensine, this anti-redness moisturiser, also helps with addressing feelings of skin sensitivity. We hope this information helps and we will pass your feedback on to our team. Best wishes, La Roche-Posay AU/NZ
Sami
21.756637426E12 31 August 2025
I’m in mourning.
NOOOOO! 😭 Where is AR Intense? Please tell me this is not the replacement? This is a totally different type of product. AR was an incredible product you could use morning and night and layer under other products, like sunscreen, serums or makeup. This product is more like a CC cream, similar to other green-turning-skin- tone products on the market. It looks like I’m wearing makeup and I can’t put your sunscreen, serums, foundation or anything over the top because it smudges and has bits breaking up and moving around the skin. It’s like rubbing on sunscreen over the top of foundation! Ew. I need to put rosacea fighting things on the base otherwise the other products bring out redness. AR is MAGIC!!! I’ve been a loyal La Roche-Posay customer for over 3 years now, and I’ve recruited so many others to your range, because it really works and I absolutely love it. It’s the longest relationship I’ve ever had with a single skincare brand. I love everything I’ve tried (and I’ve tried everything). I don’t use any other skincare, because your brand caters my every need. Especially Rosacea! AR Intense changed my life and my skin is the best it’s been in years! Please, please, please bring it back and sit it along side this product. I don’t think I can live without it, and I don’t want to go through the process of searching through other brands to find a range to replace this, but I may have too. Loyal, but bothered (and potentially soon to be very sad Rosacea flared customer😢), Sam.
P.S photo added for proof of my obsession and loyalty with your range. These are my overall favourite products, some used more than others, but these are the ones that make to cut!
Originaly posted on larocheposay-au.com
Reply from Consumer Care 11 September 2023
Hi Sam, Thank you so much for providing your feedback. We're sorry to hear your experience with our new Toleriane Rosaliac AR Moisturiser for Anti-Redness hasn't been positive and we’ll be sure to pass your experience along to the wider team. Best wishes, La Roche-Posay AU/NZ
Alex23
11.703316806E12 23 December 2023
Awful bring back the serum
This just feels like cheap makeup. I don’t want to cover my rosacea I want to treat it. The serum was helping my rosacea so well and now that it’s discontinued my skin is back to looking horrible. Will have to find another brand. Extremely upsetting.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 11 September 2023
Hi there, Thank you so much for providing your feedback. We're sorry to hear your experience with the new formula for our Toleriane Rosaliac AR Moisturiser for Anti-Redness hasn't been positive and we’ll be sure to pass your experience along to the wider team. Best wishes, La Roche-Posay AU/NZ
Galaxia
41.693873942E12 05 September 2023
Hope it's good 👍
Is this product similar or is it the new look for La Roche-Posay Rosaliac AR Intense Anti-Redness Cream 40ml,
I'm disappointed that I can't find it anymore and I'm not sure what to buy now
Originaly posted on larocheposay-au.com
Reply from Consumer Care 05 September 2023
Hi there, Thanks for your message. We're pleased to hear you were a fan of the Rosaliac AR Intense Anti-Redness Serum. This product has recently been reformulated and renamed to our new Toleriane Rosaliac AR Moisturiser. Whilst still designed to help visibly reduce the appearance of skin redness, the formula is now powered by Sphingobioma - a post-biotic ingredient which rebalances the skin microbiome, supports the skin moisture barrier, and assists with reducing visible redness. Along with Neurosensine, this anti-redness moisturiser, also helps with addressing feelings of skin sensitivity. We hope your experience with the new formulation is pleasant! Best wishes, La Roche-Posay AU/NZ
SamK
51.69344915E12 31 August 2023
Great moisturiser!
I'd never tried this moisturiser before but I'm glad I did. I liked the actual product, ie the consistency, texture and colour before I even put it on my face. And my face loved it too! And yes it does its job of minimising redness. So if you haven't used give it a go, you'll be glad you did.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 31 August 2023
Thank you for sharing your positive experience with us! We're pleased to hear you gave our Toleriane Rosaliac AR Moisturiser a go, and that your skin embraced the formulation. We couldn't be happier to hear you're a fan of the texture, consistency, and the green tint. We hope this moisturiser remains a staple in your skincare routine. Thank you again for your lovely feedback! Best wishes, La Roche-Posay AU/NZ
Carmen
21.692754775E12 23 August 2023
Covers redness temporary
It is better for covering redness rather than reducing redness. I have mild rosacea and purchased this in the hopes it would calm down my skin but it is more of a colour corrector.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 23 August 2023
Thank you for sharing your honest review! We can confirm our Toleriane Roasliac AR Moisturiser has been designed with a green tint to help visibly reduce redness. Whilst patience and consistency are key for observing results, in the case of rosacea-prone skin, we would encourage you to consult with a healthcare professional to ensure this product is suitable for your use. Thank you again for passing on your feedback. Best wishes, La Roche-Posay AU/NZ
Pommynanna
51.69339374E12 30 August 2023
Works wonders on my red skin
Great early results... helps to cool rhe redness of my skin... lotion is green colored which is perfect...i use it every day
Originaly posted on larocheposay-au.com
Reply from Consumer Care 23 August 2023
Thank you for sharing your experience with our Toleriane Rosaliac AR Moisturiser! We are thrilled to hear your skin is embracing the new formulation, and you're beginning to notice positive results. It's wonderful to know the green tint has assisted with visibly reducing your skin's redness! We hope it remains a staple in your skincare routine! Best wishes, La Roche-Posay AU/NZ
Owen
21.691646656E12 10 August 2023
anit red
no way as good as original product - goes flakey in my skin and my face look even worse
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 10 August 2023
Thank you so much for sharing your thoughts, Owen. We're sorry to hear your experience with the new formula hasn't been positive and we’ll be sure to pass your experience along to the wider team. We truly value our loyal customers like yourselves, so feedback like this is really important to us and is taken into account when making future products. Best wishes, La Roche-Posay AU/NZ
Unhappy long time user
51.74651864E12 06 May 2025
Not as good as previous Rosaliac AR Intense
Giving this 5 stars just so people will see this.
Terrible replacement for the now discontinued Rosaliac AR Intense. This is just a green based bb/cc cream and doesn't work anywhere near as effectively. If you want that, there are plenty of alternatives that are much more effective.
If you have facial hair, the cream will not help lighten and reduce the redness in those areas, instead those areas will look weirdly gray.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 03 August 2023
We are so sorry you have not enjoyed using our Toleriane Rosaliac AR moisturiser. We truly value our loyal customers like yourselves so feedback like this is really important to use and is taken into account when making future products. Our Customer Care team can be reached on 1300 101 411 (open 8am-5pm AEST, Mon to Sat), or email: [email protected] - be sure to keep an eye on your spam/junk folder for any missing responses. Alternatively, you can reach out to our team on Live Chat (8am-5pm AEST, Monday to Friday) via our website, look out for the orange tab on the side of your screen/device. Best wishes, La Roche-Posay AU/NZ
GabiS
51.693393809E12 30 August 2023
Soothing and anti-red cream is bliss!
I love this cream. My rosacea is slowly fading, yay! I refrigerate it too so it's extra soothing!
Originaly posted on larocheposay-au.com
Reply from Consumer Care 03 August 2023
Thanks for sharing your feedback. Our Toleriane Rosaliac AR Moisturiser is designed to help reduce skin redness, we're pleased to hear that your skin has embraced it. Best wishes, La Roche-Posay AUNZ
Gail
51.690631217E12 29 July 2023
Terrific cream
Have rosacea and have been using this cream for years - great results.
Originaly posted on larocheposay-au.com
Suzyque
11.691035673E12 03 August 2023
Green!!
I bought the Toleriane Rosaliac as have some redness on cheeks. I immediately hated the colour as it does not melt into complexion. It stays green and is not suitable as a moisturiser, let alone under makeup.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 03 August 2023
Thank you so much for providing your feedback. We're sorry to hear your experience hasn't been positive and we’ll be sure to pass this along to the wider team. Should you wish to speak with us directly, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat) and a team member will gladly assist. Thank you again for contacting us with your thoughts. Best wishes, La Roche-Posay AU/NZ
MickeyRho
31.688691903E12 07 July 2023
It ran out so quickly :-(
I bought this a month ago and it's already finished. I didn't use it everyday so for the price, I'm pretty disappointed. That's a shame because it seemed to work quite well at reducing redness and staying intact during the day. It won't repurchase due to the short timeframe and cost.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 07 July 2023
Hi there, Thank you for reaching out and sharing your experience with our Toleriane Rosaliac AR Moisturiser. We're glad to hear you're a fan! Please note, the pricing of our products is subject to many factors, such as an increase in the cost of goods, patented ingredients and new technology. Retail prices at our stockists do vary from our RRP and are subject to their own promotions. Our Online Store does also have exclusive offers from time to time, which you can be notified of when signing up to the La Roche-Posay newsletter. We thank you for your understanding, and hope you can continue to enjoy our range! Best wishes, La Roche-Posay AU/NZ
Kimaree
51.688646576E12 06 July 2023
Great for redness
I really am liking this cream….definitely helps with redness and makes my skin look great and more even, will absolutely keep buying it.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 05 June 2023
Thank you for sharing this amazing feedback, Kimaraee! It's wonderful to hear you are enjoying the new Toleriane Rosaliac AR Moisturiser, and find that it assists with visibly reducing your skin's redness. We're thrilled you'll continue to include it in your skincare routine! Best wishes, La Roceh-Posay AU/NZ
TOLERIANE ROSALIAC AR CONCENTRATE 40ML Product code : 3337875807043
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La Roche Posay - TOLERIANE
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