Ratings & Reviews
Knsw123
11.772644603E12 04 March 2026
New formula is teribble. Please bring back the old one! I'd been using the old version for more than 8 years, but after using the new formula, my face started to breakout. Very disappointing, after all these years now I have to find a cleanser that works..
Originaly posted on larocheposay-au.com
KDCNZ
11.757397965E12 09 September 2025
Do not use new formula!
I have loved the Toleriane line, including this cleanser. I opened a new tube a few days ago and used as usual, but after only a few uses I noticed a red itchy rash forming on my neck and I couldn’t figure out what caused it. I used it again today and within half an hour my whole face turned bright red, itchy and burning - I couldn’t believe it was this product that I’ve trusted so much in the past! But it is the only new skincare item I’ve introduced in months and the reaction today was undeniably linked to this product. Shame as I’ve now lost trust in the entire brand for producing such an irritating product as part of the Toleriane line (and all the other recent reviews here confirm this experience is not isolated to me). Avoid this at all costs.
Originaly posted on larocheposay-au.com
Ainzo
11.75739797E12 09 September 2025
Gradually burned my Normal, non sensitive skin
I have normal non sensitive skin. Until now. It took me a while to work out why my skin was slowly starting to burn, because it had never happened before. I really wish companies would stop putting so much niacinamide in everything. Too much of it burns. Why is it needed in a 'Gentle cleanser'. Small amounts of it may be anti inflammatory, but not in something you have to use very day, It's becoming really annoying that it's in absolutely everything.
Originaly posted on larocheposay-au.com
KG-S
11.754708253E12 09 August 2025
New formula is terrible.
New formulation is terrible. Caused me breakouts and irritation. The old Caring wash formula was PERFECT! Why change it? Also, new formulations should be clearly advertised as such - I wouldn't have purchased had I known the ingredients had changed.
Originaly posted on larocheposay-au.com
Reply from La Roche Posay 17 July 2025
We're so sorry to read of your skin's response. This does sound unusual, and we'll be sure to pass on your feedback to the team for further consideration. We would suggest getting in contact with our Consumer Care team and a representative will be able to assist you further. For prompt assistance, you can contact our helpline on 1301 101 411 (open 9am-5pm AEST, Mon to Fri).
Glp79
11.754708297E12 09 August 2025
Not great for my sensitive skin
,I’m hoping it settles but I starting using this around a month ago and my skin has been burning and redness is more prominent. I bought it when I couldn’t find any of the Gentle Foaming cleanser and it’s clearly made of much tougher stuff. Not sure what to try next but so disappointing as I love all my other La Roche products…
Originaly posted on larocheposay-au.com
Reply from consumer care 07 May 2025
Hi, we truly appreciate you sharing your feedback. As La Roche-Posay is designed for sensitive skin, we take any reports which may relate to the safety of our products very seriously, and we would like to speak with you further to discuss at your earliest convenience. For prompt assistance, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat). Best wishes, La Roche-Posay AU/NZ
Maddi
31.733281519E12 04 December 2024
Not as good as it once was
Did you change the formula? I have used this for years as it's the only cleanser that doesn't give me dermatitis but the latest bottle I bought has made my skin incredibly dry and flaky. I knew something was off when I noticed the colour of the cleanser had changed :(
Originaly posted on larocheposay-au.com
Reply from consumer care 04 December 2024
We're so sorry to hear of your experience Maddi, and appreciate you sharing your feedback. As La Roche-Posay is designed for sensitive skin, we would like to speak with you further to discuss at your earliest convenience. Our Customer Care team can be reached on 1300 101 411 (open 8am-5pm AEST, Mon-Sat). Best wishes, La Roche-Posay AU/NZ
Bubbles
51.719994693E12 03 July 2024
Great cleanser
Great facial cleanser. Never gives me skin tightness and my skin feels great afterwards
Originaly posted on larocheposay-au.com
Reply from consumer care 03 July 2024
Hi Bubbles, We're thrilled to hear of your experience with our Toleriane Caring Wash Hydrating Cleanser! We hope you continue to enjoy exploring our products. Best wishes, La Roche-Posay AU/NZ
Jazz44
31.691035257E12 03 August 2023
I’m confused
I have very sensitive skin so I wanted to give this a try. I have been using this for 3 days now and I am cleansing morning and night. When night 2 came around, I noticed that my face was turning red and was getting a little bit itchy but my skin isn’t dry it’s actually a lot more soft and moisturised after using it, so I’m not sure why it’s turning red and getting a bit itchy. I’m also breaking out where I normally break out which is my chin. I don’t know if I’m purging or just very sensitive to this product. Can purging happen straight away?
Originaly posted on larocheposay-au.com
Reply from Consumer Care 03 August 2023
We're so sorry to hear of your experience, and appreciate you sharing your feedback. This does sound unusual and we would like to speak with you further at your earliest convenience. Our Customer Care team can be reached on 1300 101 411 (open 8am-5pm AEST, Mon to Sat), or email: [email protected] - be sure to keep an eye on your spam/junk folder for any missing responses. Alternatively, you can reach out to our team on Live Chat (8am-5pm AEST, Monday to Friday) via our website, look out for the orange tab on the side of your screen/device. Best wishes, La Roche-Posay AU/NZ
Sondra
51.769773636E12 30 January 2026
BUY THIS!!!
Such a gentle and thorough cleanser for my whole face especially my dryer-than-dry forehead! Feels like it turns sandpaper to fresh soft skin, and it’s not uneconomical because I don’t need to use much. I’m sticking with this product from here on in.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 07 March 2023
What amazing feedback, Sondra! We're thrilled to hear our Toleriane Caring Wash Hydrating Cleanser is now a staple in your skincare routine, and can continue to provide your skin with a gentle and thorough cleanse. We hope you continue to enjoy our range! Best wishes, La Roche-Posay AU/NZ
Sun baby
51.669682734E12 29 November 2022
Nice gentle wash
Doesn’t dry my skin or aggravate it. Feels nice to use and a little goes a long ways.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 29 November 2022
What amazing feedback! We're thrilled to hear your skin is embracing the formula of our Toleriane Caring Wash Hydrating Cleanser, and that you find it to not be over drying on your skin! We appreciate you sharing and hope you'll continue to enjoy exploring our products. Best wishes, La Roche-Posay AU/NZ
Olivia
51.705837922E12 21 January 2024
Makes my face happy
A gentle and fragrance free cleanser that leaves your skin feeling clean and soft
Originaly posted on larocheposay-au.com
Hillman
51.72361544E12 14 August 2024
Best gentle cleanser on the market!?
My skin reacts easily to environmental factors and on top of this I'm back on isotretinoin, which makes irritation even worse. This cleanser has saved my skin. I've tried multiple gentle cleansers on the market but this is the only one that gently yet thoroughly cleanses my skin - leaving no residue, no tightness, no sunscreen/dirt behind. I wish it came in a bigger pump bottle, otherwise 10/10.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 04 November 2022
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear you've found a new favourite in our Toleriane Caring Wash Hydrating Cleanser. We pride ourselves on creating products designed for sensitive skin so we’re pleased to hear you can rely on us to provide a non-irritating cleansing experience. We will be sure to pass on your feedback regarding the packaging, and hope you can continue to find new favourites within the range! Best wishes, La Roche-Posay AU/NZ
No name27
11.694049663E12 07 September 2023
Ruined my skin
I love La Roche Posay however this cleanser was just not it for me. It cause serious dryness (like really bad, my skin has never been this dry) and caused a lot of irritation. My skin was in flames it burned so much, was so red, made so much texture and
bumps. Also really stings my eyes which I ended up to insanely swollen eyes. I had a perfect skin care routine before this but I decided to try one of La Roches cleansers because my old one was coming to a end, now it strings to do skincare and my face looks like rough concrete.
Nothing helps no matter how much moisturiser, hydrating serum, oil, my face is still so dry
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 18 November 2022
We're so sorry to hear of your experience, and appreciate you sharing your feedback. As La Roche-Posay is designed for sensitive skin, we take any reports which may relate to the safety of our products very seriously, and we would like to speak with you further to discuss at your earliest convenience. For prompt assistance, please contact our Consumer Affairs division to discuss at your earliest convenience on, 1300 101 411 (open 7am-5pm AEST, Mon to Sat). Best wishes, La Roche-Posay AU/NZ
ChloeAllw
51.743746674E12 04 April 2025
Absolutely love! Wish it came in a bigger size!
So so good for dry skin and takes makeup off so easily, hands down one of the best face washes I’ve used for dry skin. Doesn’t make your skin feel tight or dry at all and actually really hydrated and clean. Please make this in a bigger size!
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 23 August 2022
Thank you for sharing your fantastic feedback, Chloe! We're thrilled to hear you've found a new favourite in our Toleriane Caring Wash Cleanser, and that your skin is embracing the gentle formula. Best wishes, La Roche-Posay AU/NZ
Mia2345
51.656045635E12 24 June 2022
Helped my skin so much
I love this face wash so much but I recommend only using it once a day, it helped with my breakouts and left my skin so soft and smooth! I have extremally sensitive skin and this is just what I needed.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 24 June 2022
Thanks so much for sharing your personal experience with us Mia! We’re so glad to hear you’ve noticed positive changes in your skin whilst using our Toleriane Caring Wash Hydrating Cleanser. All of our products are designed for sensitive skin so we hope you can continue exploring our range! Best wishes, La Roche-Posay AU/NZ
Emilia
21.626233137E12 14 July 2021
Average cleanser
It’s super gentle yes. But I felt no difference to my skin after using it to be honest.
After a long day with or without makeup, it just doesn’t cleanse very well, and I have acne prone sensitive skin.
I won’t be repurchasing
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 14 July 2021
Hi Emilia, Thank you for your feedback. Toleriane Caring Wash is gently hydrating, and is best suited for normal, dry to very dry sensitive skin types. You may wish to look at the Toleriane Foaming Cleanser which is formulated for normal to combination sensitive skin, or the Effaclar range formulated for acne-prone skin. Best wishes, La Roche-Posay AU/NZ
Anonymous
51.616384001E12 22 March 2021
My new favourite cleanser
This cleanser is so gentle but leaves my skin feeling clean and doesn’t dry my skin or make it feel tight after.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 22 March 2021
Thank you so much for your feedback on our Toleriane Caring Wash Cleanser. We're thrilled to hear your skin is embracing it!
Anna987654321
11.628049987E12 04 August 2021
Burning sensation on sensitive skin
I usually love La-Roche Posay products and the brand, however this product just wasn't for me. I suffer from eczema and therefore need a cleanser that is gentle enough for sensitive and dry skin yet will be able to cleanse my skin properly. I experienced painful burning skin after using the product, and my skin would burn when putting on any other products (my usual moisturisers etc that I have used for years, without any reaction). I do love La-Roche Posay, and will continue to buy a few of their other products, however I would recommend anyone with very sensitive skin or any medical skin conditions (such as eczema) to be careful when using this. I had to use their Thermal Spring Water to calm my face down.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 05 October 2020
Hi Anna, We're so sorry to hear of your situation. As La Roche-Posay is designed for sensitive skin, we take any reports which may relate to the safety of our products very seriously. Can you please contact our Consumer Affairs division to discuss at your earliest convenience? They will be able to help explore if you are experiencing a reaction. For prompt assistance, you can contact our helpline on 1300 101 411 (open 7am-7pm AEST, Mon to Fri). We hope this helps. Best wishes, La Roche-Posay AU/NZ
ac88
51.60205092E12 07 October 2020
My new favourite cleanser!!!
I bought this two weeks ago and will 100% only be using La Roche-Posay from now on. I have spent probably over 5k on skincare and nothing has worked for my super sensitive skin. I got recommend La Roche Posay and I wish I used it earlier. LOVE this product alongside my other La Roche products. Thank you, will definitely be purchasing again.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 07 October 2020
Thank you for your wonderful review of our Toleriane Caring Wash. We're thrilled to hear you love it, and thank you for your kind words about our products! Best wishes, La Roche-Posay
Hannah494
11.632396024E12 23 September 2021
Made my face sting!!
It felt lovely putting on but terrible when the product was washed off, my skin became instantly very tight, red/blotchy, very dry almost flaky, and stung horribly.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 03 August 2020
Hi Hannah, We're so sorry to hear of your situation. La Roche-Posay is designed for sensitive skin so we take any reports which may relate to the safety of our products very seriously. Can you please contact our Consumer Affairs division to discuss at your earliest convenience? They will be able to help explore if you are experiencing a reaction or can continue use. For prompt assistance, you can contact our helpline on 1300 101 411 (open 7am-7pm AEST, Mon to Fri). We hope this helps. Best wishes, La Roche-Posay
Soufflé
11.595478782E12 23 July 2020
Don’t ever buy this cleanser!
Whoever developed formulation for this cleanser clearly didn’t try it on their face, because it literally burns your face!
Worst cleaners, wont recommend to anyone with or without sensitive skin
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 12 May 2020
Hello, We are very sorry to hear of your experience. La Roche-Posay is designed for sensitive skin so we take any reports which may relate to the safety of our products very seriously. Can you please contact our Consumer Affairs division to discuss at your earliest convenience? They will be able to help explore if you are experiencing a reaction. For prompt assistance, you can contact our helpline on 1300 101 411 (open 7am-7pm AEST, Mon to Fri). We hope this helps. Best wishes, La Roche-Posay AU/NZ
Jacqueline
51.600238813E12 16 September 2020
Very caring face wash
I have used this face wash for a few weeks now, I have dry sensitive skin, and this works wonders for me. It doesn't sting or react with my skin in any way like some cleansers do, a little bit goes a long way too I've found. if you gently rub it in your face and leave it on for a few minutes and pat it gently off with a bit of water, your skin really soaks in the goodness and is nice and soft afterwards. It also just lifts off make up so you just need to gently wipe it off, no scrubbing or excessive rubbing! thanks so much for making this product my skin's integrity has improved.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 28 November 2019
Hi Jacqueline, Thank you for your wonderful feedback on the Toleriane Caring Wash Cleanser. We're delighted to hear you're finding it beneficial to your skin! We hope you continue to enjoy exploring the La Roche-Posay range!
skincarejunkie
31.55834161E12 20 May 2019
Love Formula HATE packaging
Its not often that I let a bad packaging deter me form getting a product but honestly this packaging is so hard to close and you end up losing a lot of product. Also it leaks quite a bit, i wished this came in the pump the American version comes in. Have found myself loving and using other face washes over these, because they deliever simliar results with less hassle. Really dont want to be buying a face wash that ends upjust leaking
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 20 May 2019
Hello, Thank you for sharing your feedback. We’re delighted you love the Toleriane Caring Wash, but are very sorry to hear your concerns about the packaging. As it is difficult to ascertain if it was a problem unique to the item you purchased or whether you have encountered this problem more than once, we would ask that you contact our Consumer Affairs division to discuss your complaint further. For prompt assistance, you can contact our helpline on 1300 101 411 (open 7am-7pm AEST, Mon to Fri). We hope this helps. Best wishes, La Roche-Posay
Miki783
51.557810477E12 14 May 2019
Toleriane
Excellent it makes my skin feel amazing and helped clear my acne
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 14 May 2019
Thank you so much for taking the time to share your feedback. We're delighted your skin is feeling great and looking clearer after using our Toleriane Caring Wash! If acne is a skin concern for you, you might want to also look at our Effaclar range. Best wishes, La Roche-Posay
Msstylish77
51.557980677E12 16 May 2019
Super Gentle
I recieved this in my bellabox and i absolutely love it. It works well with my ultrasonic cleaning system. I have noticed that my pores have become alot smaller and skin is tighter!
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 16 May 2019
Hello, We're delighted to hear you've enjoyed using the Toleriane Caring Wash for sensitive skin, and have noticed an improvement in pore size and firmness. Many thanks for sharing your fantastic feedback! Best wishes, La Roche-Posay
TOLERIANE CARING WASH 200ML 200ml Product code : 3337875570404
La Roche Posay
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