Ratings & Reviews
Mm11
51.727820321E12 01 October 2024
BEST MOISTURISER EVER
Genuinely the best. I had severe sunburn in my face and after applying this product it was gone in ONE day. Always hydrates my skin. I wish there was a larger size.
Originaly posted on larocheposay-au.com
Reply from consumer care 31 May 2024
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear you've found a new favourite in our Toleriane Sensitive Riche Prebiotic Cream. We pride ourselves in creating products designed for sensitive skin so we’re pleased to hear you notice positive changes in your skin after application. We hope you continue to find new favourites within the range! Best wishes, La Roche-Posay AU/NZ
Lulusunshine
41.68965144E12 18 July 2023
Great for sensitive skin…
I have VERY sensitive skin so always had a reaction to most moisturiser I’ve used however decided to buy higher brand to try and loved this cream.. my skin felt moisturised. I would use the crème one for morning and Riche for night. I am currently on my second bottles but I have noticed there’s a smell now unlike the first bottle. I hope the formula has not changed as it would be a pity if I was to get a reaction.
Originaly posted on larocheposay-au.com
Reply from Consumer Care 18 July 2023
We're so glad to hear your skin has embraced our Toleriane Riche Prebiotic - thank you for taking the time to share your experience with us! We can confirm there has been no formula change and we would like to speak with you further to discuss at your earliest convenience. For prompt assistance, please contact our Consumer Affairs division on 1300 101 411 (open 8am-5pm AEST, Mon to Sat). Best wishes, La Roche-Posay AU/NZ
Gabby2020
51.727820364E12 01 October 2024
Love this!
Love this cream but a larger size would be great please!
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 07 July 2023
Thank you sharing! We are so glad to hear about your experience with our Toleriane Sensitive Riche Prebiotic Cream and will pass on your feedback regarding the product size. Best wishes, La Roche-Posay AU/NZ
Cherry Bobbins
51.68873952E12 07 July 2023
Hydrating heaven
Fabulous moisturiser BUT needs to be in a larger package. Lovely, hydrating and makes my sensitive skin feel calm
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay 09 November 2022
Thank you for your wonderful feedback. We're so pleased to hear your sensitive skin has embraced our Toleriane Sensitive Riche Prebiotic Cream, and we'll ensure we pass on your feedback regarding the product size. Best wishes, La Roche-Posay AU/NZ
Mel86
41.636427364E12 09 November 2021
Pretty happy
I bought this about a week ago. It's lovely on my skin. Is this the same as the double repair moisturizer in the US? I can't seem to find it in Australia....
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 09 November 2021
Hello, We're so glad you're enjoying the Toleriane Sensitive Riche. There is not an exact formula match for Toleriane Double Repair Moisturiser in Australia. It’s a bit of a mix of Toleriane Sensitive and Toleriane Sensitive Riche. Here is a link to Toleriane Sensitive should it be of interest to you: http://bit.ly/LRP_TolerianeSensitive Best wishes La Roche-Posay AU/NZ
Lulu
51.632738262E12 27 September 2021
Amazing calm soothing. Try it to believe it!
Instantly calming, soothing and hydrating. Perfect for combination sensitive skin during cold windy winter. I use this a few nights a week and it doesn't make my combination skin break out. It is so affordable, you will not believe the results! I used to buy expensive heavy creams for my Winter skin routine, but now I will not trust anything else. Believe the hype! This is a tube of amazing skin!
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 27 September 2021
Hi Lulu, Thank you for your wonderful feedback on our Toleriane Sensitive Riche Facial Moisturiser. We're thrilled to hear it's a new go-to for your winter skincare routine! Best wishes, La Roche-Posay AU/NZ
Anonymous
51.63352176E12 06 October 2021
Favourite new cleanser!
This product has literally saved my skin! I suffer from
Rosacea & have sensitive skin. I have tried many cleansers that say they will reduce redness yet didn’t help my skin. This hands down is the best cleanser I’ve ever used . So gentle & leaves my skin feeling much calmer .
Doesn’t irritate my skin like many other skincare brands I’ve tried. Thankyou! I will be a customer for life!
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 06 October 2021
Thank you so much for sharing your fantastic feedback. We're thrilled to hear you're a fan of our Toleriane range for sensitive skin. Best wishes, La Roche-Posay AU/NZ
jinnie69
11.598944994E12 01 September 2020
Irritates skin
Very disappointed. This has made my skin worse and has a strange smell. I have no reaction and love the non rich formula which soothes the skin immediately. Please advise what is the difference in the formula.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 01 September 2020
Hi Jinnie, We are very sorry to hear of your experience with the Toleriane Sensitive Riche Facial Moisturiser. We can confirm that, like the Sensitive formula it is fragrance-free, but has a richer formula for dry, sensitive skin. La Roche-Posay is designed for sensitive skin so we take any reports which may relate to the safety of our products very seriously. Can you please contact our Consumer Affairs division to discuss at your earliest convenience? They will be able to help explore if you are experiencing a reaction or can continue use. For prompt assistance, you can contact our helpline on 1300 101 411 (open 7am-7pm AEST, Mon to Fri). Best wishes, La Roche-Posay AU/NZ
TalaStar
41.588654928E12 05 May 2020
Where are the ceramides in the ingredient list?
I've used this and it's pretty good. It's described as a product with ceramides, however ceramides seem not to be listed in ths ingredients. Can you point it out and explain what derivative of ceramides are there?
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 05 May 2020
Our apologies. There was a mis-print. Ceramides are only present in the Toleriane Sensitive Moisturiser, not the Sensitive Riche. We hope this hasn't inconvenienced you. Best wishes, La Roche-Posay
Minty
11.698696365E12 30 October 2023
Caused terrible redness, itchiness and irritation
I purchased this product last week, was hoping it could help to rescue my dry skin after winter and the changing weather. However, 2 seconds after the first application, my face started to itch, my cheeks turned red, and the skin close to my eyebrows and jaws started having some red lumps. It was pretty scary. I thought it was just a reaction when we use a product for the 1st time. I gave it another try the morning after. The same reactions occurred again, people at work kept asking me if I was ok as my face looked so red. Then the worst thing is in the afternoon when I came home from work, my hubby opened the door and he was horrified when he saw me, he asked what’s the matter because my whole face looked sooooo red and there were lots of rashes and lumps all over my face. I was absolutely scared of seeing my face in the mirror. I had to stop using it on my face, but decided to give it the last chance by testing it on my arms. Oh my goodness, 30 mins after applying this cream on my arms, they also turned red and started itching, just as how my face reacted to it before. I am extremely disappointed with this product and not sure what they put in there to make my skin react to it so badly this way. My skin didn’t ever react to any product this way. I rarely have pimples, most of the time my skin is smooth and radiant, just dry sometimes when the weather changes. I truly need an explanation from La Roche Posay because what it claims to help sensitive skin is completely different from what I experienced. I really hope La Roche Posay will take some REAL action on this issue, as I would hate to see anyone else affected in a similar way to my experience.
Originaly posted on larocheposay-au.com
rose
11.57250511E12 31 October 2019
Please bring back the old one
I was so in love with Toleriane Riche, this Toleriane Sensitive Riche is too rich and not the right consistency, what I loved about the old cream was that it was rich while still being so light. Toleriane Sensitive Riche is too heavy, it does not have the same light and nourishing quality and I do not like the smell as much. I am very disappointed and very lost as it was my favorite go-to cream and I always thought that Laroche Posay had the best products, I am not sure where to look anymore. It is going a huge loss in my life. Please bring it back, it was the best quality basic cream.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 31 October 2019
Hi Rose, We appreciate your frustration and are sorry to hear you are unhappy with the formula change. You may wish to try the Toleriane Ultra Sensitive Moisturiser, formulated for dry, sensitive skin, or the Toleriane Sensitive Prebiotic Moisturiser, which is lighter than the Riche formula. We hope you will find one of these products more suitable. Best wishes, La Roche-Posay
Sel149
11.569481785E12 26 September 2019
Irritated my super sensitive skin
This moisturiser left my sensitive skin stinging on the first application - I had to wash it off after a few minutes as the stinging sensation was not going away. I have tried it again several times since with the same results. I'm not sure what is causing this irritation, but I was not able to continue using it. I was so disappointed, as I love the fact that it has no fragrance - something else that I'm also very sensitive to. Unfortunately, I can't recommend this product if you are super sensitive like me.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 26 September 2019
Thank you for your valuable feedback. We take reports which may relate to the safety of our products seriously, and are sorry to hear of your experience as Toleriane Sensitive Riche is designed for sensitive skin. Please may you contact our Consumer Affairs division to discuss your experience at your earliest convenience? For prompt assistance, contact our helpline on 1300 101 411 (open 7am-7pm AEST, Mon to Fri). We hope this will help to resolve your issue. Best wishes, La Roche-Posay
Elizameyo
11.572505368E12 31 October 2019
Toleraine Riche Formula Change!
Please please please change the toleraine riche formula back to the original! As many others have pointed out on forums online the new product now marketed as "sensitive" is horribly irritating when this was the only product that helped my dry skin. I am now having to look to other brands
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 31 October 2019
Thank you for contacting us. We are sorry to hear of your disappointment with the new formula. Toleriane Sensitive Riche is indeed designed for sensitive skin and we are sorry to hear of your experience with the product. You may wish instead to try the Toleriane Ultra Sensitive Moisturiser, formulated for dry, sensitive skin. Best wishes, La Roche-Posay
Giulia
11.565566269E12 11 August 2019
citric acid
shame that citric acid is in this product, contact eczema is a real issue esp. around eye area
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 11 August 2019
Hi Giulia, Low amounts of citric acid show up in many skincare products where it works as a pH adjuster, keeping formulas within the pH range they need to be effective yet gentle. Please be aware the concentration of citric acid in Toleriane Sensitive Riche is 0.0001%. Any reports of irritation caused by citric acid is at much higher concentrations (≥10%) when used in formulations to exfoliate. Best wishes, La Roche-Posay
Marie92
51.572588271E12 01 November 2019
Perfect Winter Face Moisturiser
I brought this at the start of winter to help combat dry skin on my face. I’ve tried many expensive moisturisers filled with fancy ingredients to try and combat dry skin in the winter, but I’ll never use another moisturiser again. Within a week my skin was clear of any dry patches, plump and moisturised. It’s thick and you may be concerned it will be greasy upon first application, but it sinks into the skin and is perfect under makeup. I’m in my 20s and after 2 months of use had no issue with breakouts either. Wonderful product.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 09 July 2019
Hello, Thank you for sharing your fantastic feedback on the Toleriane Sensitive Riche prebiotic moisturiser. We're thrilled to hear your skin is embracing it and you've found a new favourite. We hope you continue to enjoy exploring our products. Best wishes, La Roche-Posay
MaggieN
51.572588281E12 01 November 2019
Moisturising without the pimple side effect
I am over 50 so my skin is dry anyway but I also have psoriasis on my face and am on a retinoid that completely dries my skin out. This product is superb. My face feels immediately hydrated and it soothes the burn I occasionally feel with the retinoid. This entire range has been a godsend.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 19 June 2019
Hi Maggie, Thank you so much for your wonderful feedback! We're thrilled you are finding relief for your skin with La Roche-Posay. You might like to look at our sensitive skin retinol cream, Redermic R. Best wishes, La Roche-Posay
Vonnie
51.597026599E12 10 August 2020
Amazing! Love it!
I love this cream! I have dry skin and this cream leaves it feeling nourished and looking refreshed. It absorbs really well and is great under makeup. My only gripe is the packaging, I find that the hard stiff tube makes it difficult to extract the right amount of product, I always end up with too much, then towards the end of the tube I can't get the product out, I have to take the scissor and cut it open and I can use what in there for an extra two weeks.
Originaly posted on larocheposay-au.com
Reply from La Roche-Posay AU/NZ 14 June 2019
Hi Vonnie, Thank you for your great feedback. We're so pleased your skin is embracing Toleriane Sensitive Riche. With regards to packaging, we can appreciate your feedback. We often select packaging to ensure we retain the integrity and hygiene of our formulas for sensitive skin. Best wishes, La Roche-Posay
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